FAQ

• How to set up Bridge connected?

  1. Best distance between Ultraloq UL1 / UL3 / Combo smart lock and Bridge is less than 10ft. Because of the low power design and AA batteries power, the distance is limited. 

  2. Best distance between Bridge and Router is no more than 50ft. It's also related to the strength of the Wifi.

  3. Bridge only works with 2.4GHz Wifi, 5GHz Wifi does not work.

  4. Bridge does not support any PPPoE internet and Static IP Address Internet.

  4. Make sure U-tec App (Not Ultraloq APP) is the latest version in App Store or Google Play.

  5. Press the Wifi icon of Bridge for 5 seconds, then re-plug Bridge. The indicator will keep Yellow.
  
  
  6. Pair Bridge in U-tec App.

  
   

• How many Ultraloq smart locks (UL1, Combo and/or UL3 BT) does the U-tec app support? 

  There is no limit! As many as you'd like.

• Are batteries included in Ultraloq smart locks?

  Batteries are included for all US orders. Unfortunately, we cannot include batteries for customers outside of the US because of limitations on battery transportation and shipping by express courier.

• Does Ultraloq UL1 / Combo / UL3 BT smart lock support Smart Home Hub like Wink or SmartThings?

  We are working on the integration with all major smart home platforms. Wink and SmartThings are definitely in our product road map. You need to have Ultraloq Bridge.

• Does Ultraloq UL1 / Combo / UL3 BT smart lock work with Android and iOS?

  Yes it does!

• Does Ultraloq UL1 / Combo / UL3 BT smart lock support Alexa or IFTTT?

  Yes, you will need to have Ultraloq Bridge for Alexa and IFTTT.

• Can the App control multiple locks? We'd like to install 5 of these on a couple of doors and would like to manage them all through the app?

  Yes, U-tec App can control multiple locks. You can manage all of the 5 Ultraloq smart locks from U-tec App. Just name them differently so you know which is which.

• Do I need to pay for monthly fee for sharing eKey and other features in App?

  No, it is free.

• Can you limit entry time from 9:00-17:00 every Monday to Friday or a specific time period like January 1 to 30?

  Yes, you can share eKey to access Ultraloq UL1 / Combo / UL3 BT smart lock in U-tec App .

• Can I unlock or check the log when away from my house via app, or do I need to be within Bluetooth range?

  You can use Bluetooth to connect when you are near Ultraloq UL1 / Combo / UL3 BT smart lock. You need Ultraloq Bridge to access, unlock, and create settings remotely.

• Does Ultraloq UL1 / Combo / UL3 BT smart lock work with Android and iOS?

  Yes it does!

• Can I open Ultraloq UL3 BT smart lock if I don’t have internet access?

  Yes, you can use your fingerprint, code or your smartphone via Bluetooth to unlock.

• Does Ultraloq UL1 / UL3 auto relock smart lock?

  Yes, it auto relocks in 4 seconds. You can also set it to Free Passage or Lockout mode.

• Is Ultraloq UL1 / UL3 easy to install?

  Yes, you can install it in minutes with just a screwdriver! UL1 / UL3 fits all standard doors with bore hole of 2 1/8" (53 mm) diameter.
  If your door is not prepped with bore hole, you can use the template included in the box as a guide to drill the hole as well.

• How to program my fingerprint or code on Ultraloq UL3 BT / UL3 Smart Lock for the first time?

  Please watch this step-by-step video guide. Watch it on Youtube
  
   

• How to initialize Ultraloq UL3 BT / UL3 Smart Lock to factory default?

  Please follow the steps below.

  1. Remove the battery cover.
  2. Find a small paper clip and stick one end into the reset button hole.
  3. Press and hold the reset button at least for 5 seconds until a beep is audible. 
  
  
  
  Please note all information on the lock will be deleted.

  In case you forget your Admin Code, you can initialize the lock and be able to set Admin Code again.

• How to place your fingerprint properly on Ultraloq UL3 BT / UL3 Smart Lock?

  Here are some tips for how to place your fingerprint in a proper way during fingerprint registration and verification, which will help a lot in use.

  1. It is highly recommended to follow the illustration below to register your fingerprint properly. Make sure your finger is flatly placed in the center of the reader with some pressure for a better identification.

  

  2. Please follow the correct way each time to ensure a high acceptance rate.

  3. It is recommended that each user registers two or more fingerprints.

  4. Please note that dry, wet, oily or dirty fingers may affect the fingerprint identification.

  5. Avoid the callus, peeling or injured finger to ensure the registration and identification successful.

  6. In case of low recognition rate, please delete the original registered fingerprint and register it again.

• My fingerprint doesn't work on Ultraloq UL3 BT / UL3 Smart Lock.

  Here are some possible reasons and solutions.

  1. If your fingerprint works sometimes, here are some tips.

  1) It is highly recommended to follow the illustration below to register and verify your fingerprint properly. Make sure your finger is flatly placed in the center of the reader with some pressure for a better identification.

  

  2) If your fingerprint is dry, please try to moisturize it by touching your forehead.

  3) If your fingerprint is dirty, please try to clean it.

  4) You might need to delete your fingerprint and register it again if you didn't follow the instruction above during registration.

  a. It is recommended that each user registers two or more fingerprints.

  b. Avoid the callus, peeling or injured finger to ensure the registration and identification successful.

   

  2. If your fingerprint never works, it is most likely it hasn't been registered. Please register again.

• I am not sure where I am at in programming Ultraloq UL3 BT / UL3 Smart Lock.

  In this case, we recommend you to initialize your lock and program it again.

• What happens if the batteries go dead? How can I still get in?

  You will get "low battery alerts" via beeps and LCD prompt when you can still open door by 1000 times. Backup mechanical keys work always even batteries go dead.

• How do I reset my Ultraloq UL3 smart lever lock?

  Open the battery compartment, press the Reset button until you hear a “beep”. The device will start resetting then.

  

• How can I add a new User in new Ultraloq UL3 smart lever lock?

  After activating the lock,

  press "↵" on touch keypad for 3 seconds, after you see "Menu" on LCD,

   press "1" →  "Add user",

  press "↵" → "Enter User ID ", please enter the user ID, 

  press "↵" → "Finger or Code", enroll fingerprint or code twice.

  "Sucess" will pop up if success.

   

   

   

• How does Ultraloq Bridge work?

  Simply plug your Ultraloq Bridge into any power outlet near your Ultraloq UL1 / Combo / UL3 BT smart lock and connect your home Wi-Fi for Internet access. Now you can control your Ultraloq smart lock remotely. Ultraloq Bridge allows you to unlock, share eKeys to your guests for scheduled access, and view access logs from anywhere.

• What is the warranty for Ultraloq UL1 / Combo smart lock?

  Ultraloq UL1 / Combo smart lock has a 1 year electronic warranty and lifetime mechanical warranty.

• Which Ultraloq smart lock does Ultraloq Bridge work with?

  Ultraloq Bridge works with all Ultraloq models with Bluetooth connectivity including Ultraloq UL1 smart lock, Combo and UL3 BT smart lock.

• What are the thickness ranges that Ultraloq UL1 / UL3 smart lock can support?

  Ultraloq UL1 / UL3 smart lock can be installed on any door with a thickness between 1.3 ~ 1.96 inch (33 ~ 50 mm). If you have a thicker door up to 2-3/4 inch (70 mm), optional thick door kit is required.
  
   

• Can Ultraloq UL1 / Combo / UL3 smart lock be installed on a right handed or a left handed door?

  Yes, the handle of Ultraloq is designed to be reversible so you can install on either one.

• Can standard door knobs or levers be replaced with Ultraloq UL1 / UL3 smart lock?

  Yes

• How long is Bluetooth range of Ultraloq UL3 BT smart lock?

  Around 10 feet / 3 meters.

• How to delete an Ultraloq?

  

• How to import users?

  

• How to backup users?

  

• How to set lock status?

  

• How to view logs?

  

• How to view users?

  

• How to unlock an Ultraloq?

  

• How to add an Ultraloq?

  

• How many users can I register in Ultraloq UL3 smart lever lock?

  Ultraloq UL3 supports up to 95 users and 95 fingerprints or passwords.

• Can I enroll multiple fingerprints or codes in Ultraloq UL3 smart lever lock?

  Yes, each User can enroll up to 95 fingerprints or codes.

• My fingerprint or code cannot unlock Ultraloq UL3 smart lever lock.

  Fingerprint or code hasn't been enrolled.

• How long should my codes be in Ultraloq UL3 smart lever lock?

  From 4 to 8 digits.

• How to use Vague Code in Ultraloq UL3 smart lever lock?

  Ultraloq UL3 supports up to 16-digit Vague Code. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door.

• How can I delete Administrator in Ultraloq UL3 smart lever lock?

  After activating the lock, press "↵" on touch keypad for 3 seconds. After you see "Menu" on LCD, press "8", press "↵", and press Administrator fingerprint or enter Administrator code. "Complete" will pop up if success.

• What can I do if I forget the Administrator code in Ultraloq UL3 smart lever lock?

  1. We strongly recommend you to keep a record of the Administrative code.

  2. You can reset the lock to factory default and Administrator code will be deleted.

• How can I add an Administrator fingerprint or code in Ultraloq UL3 smart lever lock?

  Hold "↵" on touch keypad for 3 seconds. After you see "Menu" on the display, press "7" and press"↵". Enroll your fingerprint or password twice. "Complete" will pop up on the display if success.

• How can I keep all Ultraloq UL3 User ID for record?

  We provide you with a form in Ultraloq UL3 package.

• How can I delete all Users in Ultraloq UL3 smart lever lock?

  You need to reset the lock to factory default. All users and administrator will be removed.

• How many Administrator does Ultraloq UL3 smart lever lock support?

  1 Administrator. Multiple Administrator fingerprints and codes can be added. 

• How can I delete a User in Ultraloq UL3 smart lever lock if I forget the ID?

  1. We strongly recommend you to use the Form in the box to keep a record of all User Names and ID.

  2. If you forget the ID, you can reset the lock to factory default and all Users will be deleted.

• How can I delete a User in Ultraloq UL3 smart lever lock?

  After activating the lock, press "↵" on touch keypad for 3 seconds. After you see "Menu" on LCD, press "2", press "↵", enter User ID and press "↵". Enter the User ID again. "Complete" will pop up if success.

• How can I set the Administrator fingerprint or code in Ultraloq UL3 smart lever lock?

  After activating the lock, press "↵" on touch keypad for 3 seconds. After you see "Menu" on LCD, press "7", press "↵", enter User ID and press "↵". Enroll Administrator fingerprint or code twice. "Complete" will pop up if success.

   

• I cannot enroll my fingerprint or code in Ultraloq UL3 smart lever lock.

  The fingerprint or code exists already.

• What can I do if my fingerprint verification fails too often in Ultraloq UL3 smart lever lock?

  1. Follow the instruction below when you scan your finger.

  

  2. If problem still exists, you can delete your ID and enroll your fingerprint again;

  3. We recommend each user to enroll at least two fingerprints, the thumb or forefinger in particular.

• How to enter Setup Mode in Ultraloq UL3 smart lever lock?

  Hold "↵" on touch keypad for 3 seconds and press Administrator fingerprint or enter Administrator code.

• What can I do if my finger gets wet and Ultraloq UL3 smart lever lock doesn’t scan my fingerprint?

  Dry your finger and fingerprint sensor then try again.

• The Ultraloq UL3 touch keypad does not light up / activate. What can I do?

  1. Check the battery status.

  2. Press the reset button on the bottom of Ultraloq UL3.

• How do I activate my Ultraloq UL3 smart lever lock?

  Place 3 fingers over the keypad or press your finger at the sensor.

  

• What can I do if I cannot install or remove the Ultraloq UL3 smart lever lock?

  1. Check our online installation video.

  2. Contact one of our recommended installers.

• How can I change the Ultraloq UL3 handle direction?

   

  

• How to drill the hole on the door before I install Ultraloq UL3 smart lever lock?

  

• Is Ultraloq UL3 smart lever lock suitable for left-hand and right-hand doors?

  Yes, Ultraloq UL3 can be installed on both left-hand and right-hand doors.

• Can I replace my existing door lock for an Ultraloq UL3 smart lever lock?

  Ultraloq can relplace your existing lever door locks but not deadbolts.

• What door thickness is Ultraloq UL3 smart lever lock designed for?

  Standard door thickness is 1-3 / 8" to 1-3 / 4" (35mm-44mm) for Ultraloq UL3.

• Does Ultraloq UL3 smart lever lock provide warranty?

  Ultraloq UL3 includes one-year warranty for factory defects.