FAQ

• How to intall Ultraloq UL1 smart lock?

• What are the thickness ranges that Ultraloq UL1 / UL3 smart lock can support?

  Ultraloq UL1 / UL3 smart lock can be installed on any door with a thickness between 1.3 ~ 1.96 inch (33 ~ 50 mm). If you have a thicker door up to 2-3/4 inch (70 mm), optional thick door kit is required.
  
   

• Can Ultraloq UL1 / Combo / UL3 smart lock be installed on a right handed or a left handed door?

  Yes, the handle of Ultraloq is designed to be reversible so you can install on either one.

• Can Ultraloq UL1 / Combo smart lock be installed on a door exposed to rain and dust, also to sunlight?

  Yes, Ultraloq UL1 / Combo smart lock is weatherproof and withstand outdoor exposure.

• Does Ultraloq Combo smart lock work for a door with a deadbolt?

  You can replace your existing knob or lever and deadbolt with Ultraloq Combo smart lock.

• Does Ultraloq UL1 work for a door with a deadbolt?

  You can replace your existing knob or lever with Ultraloq UL1 and keep your existing deadbolt.

• Is Ultraloq Combo easy to install?

  Yes, you can install it in minutes with just a screwdriver! Combo fits all standard exterior doors.
  If your door is not prepped with bore hole, you can use the template included in the box as a guide to drill the hole as well.

  

• Is Ultraloq UL1 / UL3 easy to install?

  Yes, you can install it in minutes with just a screwdriver! UL1 / UL3 fits all standard doors with bore hole of 2 1/8" (53 mm) diameter.
  If your door is not prepped with bore hole, you can use the template included in the box as a guide to drill the hole as well.

• Installation Attention for Ultraloq Combo AutoBolt

  Please confirm eight installation attentions. 
  NOTICE: ANY WRONG STEP WILL LEAD TO THE WHOLE INSTALLATION ALL FAILED.
  1. Make sure cylinder tailpiece is adaptive for the thickness of the door.
  

  2. Please don't insert the mechanical key into the DeadBolt.
  3. Keep the Bolt shrink and the cylinder tailpiece of DeadBolt horizontal.
  

  4. Keep the knob of AutoBolt is Unlock position.
  

  5. Make sure the gap between UL1 and AutoBolt (edge to edge) is less than 3-7/16'' (85mm).
  6. Make sure UL1 and AutoBolt must be lined up (AutoBolt Upper, UL1 Lower).
  7. Make sure there is nothing blocking between UL1 and AutoBolt.
  8. Make sure all batteries of UL1 and AutoBolt have good power.

• Why does my CamGuardian A1 / A2 camera image show bright spots and circles at night?

  1. Please check if the IR area of your camera is blocked by the stand. 

  Please note the camera stand cannot block the passage where IR light goes through.

  2. Please check if there is reflective surface in the area your camera monitors. Reflective surface will cause IR reflection and bright circles. 

• How can I setup my CamGuardian H2D44A1 / H2D44B1 camera system?

  Please refer to the Quick Start Guide and Setup Wizard for guidance.

  CamGuardian H2D44A1 / H2D44B1 Quick Start Guide

  CamGuardian H2D44A1 / H2D44B1 Setup Wizard 

• Can I use longer extension cables for my CamGuardian A2 / B2 cameras?

  CamGuardian NVR systems use Ethernet cabling to connect IP cameras to a NVR through either the built in Power over Ethernet (PoE) switch in the NVR, or by connecting the cameras to the network on a standalone PoE switch.

  Extension cable options:

  IP cameras use CAT5e or CAT6 Ethernet cables to communicate with the NVR. These are standard Ethernet cables that you can get from your local home improvement store.

  Ethernet cable

  Option 1: Connect cameras directly to NVR

  You can use CAT5e or CAT6 Ethernet cables to extend the cameras up to 300ft / 100m from the NVR. It is recommended to use a single run between the NVR and camera.

  Option 2: Connect cameras to network

  Extensions up to 600ft / 182m (2 runs of 300ft Ethernet cables) can be made by connecting cameras to your local network using an accessory PoE switch. 

  For flexibility, it is also possible to connect IP cameras to your router. You can use CAT5e or CAT6 Ethernet cables to extend the cameras up to 300ft / 100m from the router. If IP cameras are connected to a device that does not support PoE, you must connect a power adapter to the camera. Check your camera's specifications to find a compatible power adapter.

  NOTE: You must connect the IP cameras to the same router the NVR is connected to. A short setup process is required to ensure your NVR can connect to and record your cameras (check your NVR's manual for details). CamGuardian does not support connecting to the cameras directly or recording without using the NVR. 

• What cameras are compatible with CamGuardian H2-N8E / H2-D4 camera system?

  H2-N8E supports most Onvif compatible IP cameras and H2-D4 supports Analog cameras. 

• How can I setup my CamGuardian H2N8E4A2 / H2N8E4B2 system?

  Please refer to the Quick Start Guide and Setup Wizard for guidance.

  CamGuardian H2N8E4A2 / H2N8E4B2 Quick Start Guide

  CamGuardian H2N8E4A2 / H2N8E4B2 Setup Wizard 

   

• Can I use longer extension cables for my CamGuardian A1 / B1 cameras?

  A 75-5 coaxial cable is expected to reach up to 600 meters.

• What can I do if I cannot install or remove the Ultraloq UL3 smart lever lock?

  1. Check our online installation video.

  2. Contact one of our recommended installers.