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HAVE QUESTIONS OR NEED HELP?

FAQ

Trouble Connecting to Ultraloq Smart Lock

12 03/20/2020

If you are having trouble connecting to your Ultraloq UL3-BT using the U-tec App, select the following topics for troubleshooting.

 

I can't find the lock device on the U-tec App while scan, how to fix?

>> Confirm to select the correct model.

>> Stand near the lock's interior assembly, within around 3ft.

>> Allow all permissions on the Settings of your smartphone, include Location (Always), Bluetooth, Camera, Notification, etc.

>> Remove and plug in the lock's batteries then wait for 2 minutes to reboot lock.

>> Confirm the smartphone is not connecting to the other Bluetooth devices, for example, App Watch, Headphones, etc.

>> Turn off and turn on your smartphone.

>> Uninstall the U-tec App and re-install the latest version U-tec App.

 

I can scan the lock and enter the admin code, but the App shows "Admin code error" message, how to fix?
>> Please check if the code is 4-8 digit.

>> If you are using Ultraloq UL3-BT and have set up the admin code by the keypad, please confirm if this code is the admin code or normal user code.

>> Turn off and turn on the U-tec App to check if the lock has been added already.

>> If still can't work it out, please reset the Ultraloq to the factory default.

 

I can find the lock while searching, then enter the admin code and upload the picture, then App loading a long time (about 30 seconds), and showing “Time out, please try again!'' or "Lock connection failed" error, how to fix?
Step 1. Turn off and turn on your smartphone.

Step 2. Remove the lock's batteries and re-install the batteries to reboot the lock.

Step 3. Don't upload the picture and only enter the door's name.

Step 4. Confirm the phone's internet is good.

Step 5. Make sure your smartphone is not connecting to the other Bluetooth devices, for example, App Watch, Headphones.

 

I can find the lock while searching, but the App showing this device "Registered", how to fix?
It means you have added this lock to your account. If you paired the lock to the U-tec App, now you have to remove the lock from your U-tec App as the server saved the lock's information. Please must reset the lock via the U-tec App.

 

If you are using the Bridge and meet the problem with the connection, please refer to this article:
Setting Up Ultraloq Bridge

 

If still can't pair the lock to the U-tec App, please click【TROUBLE TICKET】button.

 

 

 

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