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FAQ

How to set up Auto Unlock for U-Bolt Pro?

19 05/08/2019

Auto Unlock is a feature where Ultraloq U-Bolt Pro will unlock your door automatically as you approach.

How it works

You can watch this video to learn how to set up Auto Unlock by the U-tec App.

https://www.youtube.com/watch?v=Gt-iMK-vtTQ&list=PL96N8jJnssDZo6S-PIX3SoeBXAVyiQ2yy&index=7 

This feature uses your phone's location service (GPS) to determine that you are returning to your door, and Bluetooth to pass the unlock command to your U-Bolt Pro.

A geofence with a radius of around 1000 feet (300 meters) is set around your U-Bolt Pro. When you leave your lock position at least 1000 ft (300 meters), Auto Unlock will switch from Back Mode to Away Mode.

Auto Unlock will unlock your door automatically once your smartphone is near your U-Bolt Pro within Bluetooth distance (around 10-15 ft) when you are back to your U-Bolt Pro position. Auto Unlock will switch from Away Mode to Back Mode.

Note:  Auto Unlock needs the permission to use your lock location. Please set location permission to "Always" in the phone Settings. Your location data is only stored on your phone within the August App. August does not collect or store your data remotely, and has no way of looking at your location data. For more information, please see our Private Policy.

 

Troubleshootings

My door didn't unlock when I expected it to

    1. You may not have gone far enough away from home. To enter Away mode, you must go further than 300 meters or a couple city blocks. Only then will Auto-Unlock attempt to unlock your door when you arrive home.

    2. You can make sure Auto-Unlock tells you when you're far enough away by enabling the notification. Auto-Unlock notification settings can be found in Lock Settings > Auto-Unlock.

My door unlocked when I didn't expect it to

    1. Auto-Unlock incorrectly thought you left home.

    2. The location of your lock is set incorrectly. You can change this in Setting > Auto-Unlock > Edit your lock location.

    3. Auto-Unlock didn't see your lock when you came home.

    4. You entered through a door other than your Auto-Unlock enabled one.

    5. Bluetooth on your phone was turned off when you came home.

    6. Bluetooth on your phone was connecting to another devices.

    7. Your U-Bolt Pro batteries were very low.

 

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