< img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=439275496816693&ev=PageView&noscript=1"/>

HAVE QUESTIONS OR NEED HELP?

FAQ

If pass the fingerprint/fob/App verification and UL1 light Green, but can't unlock by the outside handle, how to fix it?

19 05/06/2019

If you can't unlock by the outside handle after UL1 light Green, please check the below troubleshooting.

Step 1. Make sure the door's thickness between 1-5/16'' to 2''.

Step 2. Make sure you have installed the spring in the hole of inside handle.

Step 3. After UL1 light Green, you should hear a bit of sound from the lock.

Step 4. If the inside handle can't unlocked, it may be the problem with the Latch part.

U-tec

My Account