If pass the fingerprint/fob/App verification and UL1 light Green, but can't unlock by the outside handle, how to fix it?
If you can't unlock by the outside handle after UL1 light Green, please check the below troubleshooting.
Step 1. Make sure the door's thickness between 1-5/16'' to 2''.
Step 2. Make sure you have installed the spring in the hole of inside handle.
Step 3. After UL1 light Green, you should hear a bit of sound from the lock.
Step 4. If the inside handle can't unlocked, it may be the problem with the Latch part.