Please confirm you are using U-tec App. Read more detailed information in the below link.

https://www.u-tec.com/faq/index/view/id/128.html

1. Add Fingerprint

Step 1. Go to the "User" Page in U-tec App, and press "Add User".

Step 2. Input the Name, then press "Next".

Step 3. Press "Start Adding a Fingerprint".

Step 4. Place the fingerprint flatly and firmly on the sensor of the lock twice, then press the "I have placed my finger twice" button in the App.

Note, if you meet any failed, please read the Guide in the App carefully. Then press "Try Again".

2. Add Code

Step5. Input the User Code which is the password. It's a 4-8 digits number. Then press "Add Code".

3. App Access

Step6. Press "Next" button to add App access.

Step7. Input the user's email, then press "Next". This email is the user's U-tec Account.

The user will receive an email (if can't find, please check Spam), and then follow the email to register their U-tec Account.

Step8. Add success. The user log in their U-tec Account, then the device will be added in their device list.